Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday, June 20, 2008

Thouroughness: Doommaster1994


DOOMMASTER1994: A FUTURE LEADER IN THOUROUGHNESS AND OPERATIONAL MATRIXES.

In all GameStop company process, starting with management training, we stress the key attribute of thoroughness. In this concept we include many of our management keys, from our SIS procedure (Staff Initials Spreadsheet; a operational matrix we use to catalog and access the initials of our staff members) to less straightforward high level management training like returns and exchanges. Proactively showing and sharing your ability to be thorough in execution is something we look for, and have found, in the progressive product musings of Doommaster1994. Doommaster1994 was the highlight of today's future management scouting rounds. This is the sort of leadership potential we like to see from day one. Please view Doommaster1994's video below.

Thursday, June 19, 2008

Proactivity in Product Exploration: Josh


JOSH: A CHARASMATIC AND PROACTIVE LEADER IN PRODUCT EXPLORATION AND CUSTOMER SERVICE INTERACTION (CSI).

Product analysis and exploration is key to effectively addressing customer's requests at all GameStop locations. For all gaming platforms, from the latest innovations from Nintendo for The Wii to, for example, new first person shooters released for X-Box 360 Degrees, we look for our staff and especially our store and district management in particular to explore these titles and consoles to guide customers in the right direction. This is most important with young gamers, for whom each purchase is a greater investment, also helping them develop their gaming knowledge and purchasing patterns. Please view Josh's video below.